Authorize.net: Getting error during transaction message.

  • teaza
    Asked on March 16, 2017 at 11:19 AM

    I am attempting to take payments through JF using Authorize.net and I receive the following error

    Error during transaction

    The merchant login id or password is invalid or the account is inactive

    Please go back and correct

     

    I can assure you they are correct and the account is not invalid.  How can we correct?  Thank you, matt

     

    Matt@trimnutrition.com

    Page URL: https://form.jotform.com/70475080835155
  • Kevin Support Team Lead
    Replied on March 16, 2017 at 1:32 PM

    This error means that some of the info provided is not correct, you should make sure your API info is properly set up and also your account is on test mode in case you've set up your integration to sandbox mode, if your integration is not on sandbox mode then you should make sure your account is on live mode. 

    Here's a link from Authorize.net about the error you're receiving: https://support.authorize.net/authkb/index?page=content&id=A415 

    And here's also a link about test mode on your Authorize.net account: https://support.authorize.net/authkb/index?page=content&id=A400&actp=LIST 

    Hope this helps.